FAQ

About Style Hub Shop

Who is Style Hub Shop for?

Style Hub Shop caters to fashion-conscious individuals who appreciate runway-inspired style at accessible prices. Our target customers are:

• Busy professionals seeking office-ready attire (blazers, dresses, smart shoes)
• Brides and wedding guests looking for special occasion footwear
• Tech-savvy shoppers interested in blue-light glasses and lifestyle electronics
• Budget-conscious fashion lovers who value seasonal wardrobe updates
• International shoppers wanting seamless global delivery of UK fashion

What is Style Hub Shop’s aesthetic?

We offer a curated selection of contemporary fashion with:

• Trend-forward pieces (jumpsuits, knitwear, statement accessories)
• Classic wardrobe staples (coats, jeans, ballerinas)
• Practical fashion solutions (blue-light glasses, house shoes)
• Affordable luxury across clothing, footwear and accessories

Product Questions

Do you carry plus sizes or extended sizing?

Our Anna Field collection and selected dresses/knitwear offer extended sizing. Please check individual product descriptions for available sizes.

Are your blue-light glasses prescription-ready?

Our blue-light glasses are non-prescription fashion accessories designed for screen use. They can be worn over contact lenses.

How do I care for my Anna Field clothing items?

Each item comes with specific care instructions. Generally, we recommend:

• Machine wash similar colours at 30°C
• Lay flat to dry for knitwear
• Iron at medium temperature if needed

Ordering & Account

How do I track my order?

You’ll receive a tracking number via email once your order dispatches. Use this with our carrier partners (DHL, FedEx or EMS) for real-time updates.

Can I modify my order after placing it?

We process orders quickly to ensure fast delivery. Please email [email protected] immediately with your order number if changes are needed.

Why was my account locked?

For security reasons, accounts may be temporarily locked after multiple failed login attempts. Reset your password or contact customer service for assistance.

Shipping & Delivery

Which countries do you ship to?

We offer worldwide shipping excluding some Asian countries and remote areas. During checkout, enter your address to confirm availability.

What are my delivery options?

Why is my package taking longer than estimated?

Delivery estimates exclude weekends/holidays. International shipments may experience customs delays. Always track your package for the most current status.

Returns & Exchanges

What is your return policy?

We offer 15-day returns from delivery date for unworn, tagged items with original packaging. Bridal shoes and jewellery may have special conditions.

How do I initiate a return?

Email [email protected] with your order number and return reason. We’ll provide a returns authorization and instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty. We recommend using tracked services for returns.

Payments & Security

What payment methods do you accept?

We accept Visa, MasterCard, JCB and PayPal for secure checkout. All transactions are encrypted for your protection.

Why was my payment declined?

Common reasons include:

• Insufficient funds
• International transaction blocks by your bank
• Billing/shipping address mismatch

Contact your card issuer or try alternative payment methods.

Are there additional fees for international orders?

Your order total reflects product prices and shipping. Some countries may add customs fees upon delivery – these are the customer’s responsibility.