At Style Hub Shop, we take as much care with your satisfaction as we do in curating our fashion collections. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Returns & Exchanges Eligibility

We gladly accept returns and exchanges within 15 days of delivery for most items in their original condition with tags attached. Please note:

  • Items must be unworn, unwashed, and free from any damage
  • Original packaging must be included
  • Proof of purchase is required

Non-Returnable Items

To ensure hygiene and quality standards, the following items cannot be returned or exchanged:

  • Blue-light glasses (due to personal use nature)
  • House Shoes (for hygiene reasons)
  • Jewellery (unless faulty)
  • Lifestyle Electronics (unless faulty)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact us within 15 days of delivery at [email protected] with your request
  2. Complete the return form below and include it with your package
  3. Package securely with original packaging and tags attached
  4. Ship back using a trackable service to:
    Style Hub Shop Returns
    70 Westhampnett Rd
    Chichester, GB CH5H 3HA

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost returns.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • You will receive email confirmation when your refund is processed

Exchange Process

For exchanges:

  • We’ll ship your new item once we receive the original
  • Price differences will be charged or refunded as applicable
  • Standard shipping rates apply for exchanged items

Faulty or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We’ll arrange a free return and expedite your replacement or refund.

Return Form Template

Please include this completed form with your return package:

Style Hub Shop Return/Exchange Form Order Number: _______________________ Date Received: ______________________ [ ] Return for Refund [ ] Exchange for: ____________________ Item(s) Being Returned: 1. _________________________ Qty: ____ 2. _________________________ Qty: ____ 3. _________________________ Qty: ____ Reason for Return: [ ] Size Exchange [ ] Changed Mind [ ] Item Not as Described [ ] Faulty/Damaged [ ] Other: __________________________ Customer Name: ______________________ Email: _____________________________ Contact Number: _____________________ Additional Comments: _________________ _____________________________________

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

At Style Hub Shop, we want every aspect of your experience with us to be as refined as our fashion collections. Thank you for shopping with us!