At Style Hub Shop, we combine fashion-forward thinking with exceptional customer service. Our shipping and returns policies are designed to make your shopping experience as seamless and enjoyable as our carefully curated collections.
Shipping Information
We deliver worldwide (excluding some remote areas and parts of Asia) with the following shipping options:
Standard Shipping
- Carrier: DHL or FedEx
- Shipping fee: £12.95
- Delivery time: 10-15 business days after dispatch
Free Shipping
- Carrier: EMS
- Available for orders over £50
- Delivery time: 15-25 business days after dispatch
Please note: All orders require 1-2 business days for processing before dispatch.
Returns & Exchanges
We want you to love every Style Hub Shop purchase. If you’re not completely satisfied, our straightforward returns process makes it easy to return or exchange eligible items.
Eligibility
We accept returns and exchanges within 15 days of delivery for most items, provided they are:
- In original condition with tags attached
- Unworn, unwashed, and free from damage
- Included with original packaging
- Accompanied by proof of purchase
Non-Returnable Items
To maintain hygiene and quality standards, these items cannot be returned unless faulty:
- Blue-light glasses (due to personal use nature)
- House Shoes (for hygiene reasons)
- Jewellery (unless faulty)
- Lifestyle Electronics (unless faulty)
How to Return or Exchange
- Contact us within 15 days of delivery at [email protected] with your request
- Complete the return form included below and pack it with your items
- Package securely with all original packaging and tags attached
- Ship back using a trackable service to: Style Hub Shop Returns
70 Westhampnett Rd
Chichester, GB CH5H 3HA
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We strongly recommend using a trackable shipping service as we cannot be responsible for lost returns.
Refund Process
Once we receive and inspect your return:
- Refunds are processed within 5-7 business days
- Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable
- You’ll receive email confirmation when your refund is processed
Exchange Process
For exchanges:
- We’ll ship your new item once we receive the original
- Price differences will be charged or refunded as applicable
- Standard shipping rates apply for exchanged items
Faulty or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We’ll arrange a free return and expedite your replacement or refund.
Return Form Template
Please include this completed form with your return package:
Style Hub Shop Return/Exchange Form
Order Number: _______________________
Date Received: ______________________
[ ] Return for Refund [ ] Exchange for: ____________________Item(s) Being Returned:
1. _________________________ Qty: ____
2. _________________________ Qty: ____
3. _________________________ Qty: ____
Reason for Return:
[ ] Size Exchange [ ] Changed Mind [ ] Item Not as Described [ ] Faulty/Damaged [ ] Other: __________________________Customer Name: ______________________
Email: _____________________________
Contact Number: _____________________
Additional Comments: _________________
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.
At Style Hub Shop, we want every aspect of your experience with us to be as refined as our fashion collections. Thank you for shopping with us!